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Return Policy
Your Right to Cancel
We will accept returns within 30 days of receipt.
How to Return an Item
- Notify Us: Please email us at support@krsnr.uk within 14 days of receiving your order to inform us of your intention to return the item. Please include your order number.
- Return Authorization: We will provide you with a returns number and return address.
- Package Your Item: Carefully package the item in its original condition, including all accessories and tags.
- Send Your Item: Attach the returns number to the package and send it to the following address: No. 3, Lane 115 Nguyen Khang, Yen Hoa Ward, Cau Giay District, Hanoi City 100000, Vietnam.
Return Costs
- You are responsible for: The cost of returning the item unless it is faulty or not as described.
- We will cover: The cost of returning the item if it is faulty or not as described.
Conditions of Return
- Unused and Unworn: Items must be unused, unworn, and in their original condition.
- Complete: All original packaging and accessories must be included.
- Proof of Purchase: Please include your proof of purchase (e.g., order confirmation).
Refunds
We will process your refund within 2-3 days of receiving the returned item. Refunds will be issued to the original payment method.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or refund.
Questions?
For more information, please contact our customer service team at support@krsnr.uk.
Contact Information
Website name: KRSNR
Company name: MICHITA VINA CO., LTD
Tax code: 0107764872
Tel: (+84)84 298 6966
Email: support@krsnr.uk
Address: No. 3, Lane 115 Nguyen Khang, Yen Hoa Ward, Cau Giay District, Hanoi City 100000, Vietnam
Fanpage: Krsnr
Contact hours: MON-FRI | 9AM-5PM | GMT+7