Cancellation Policy

We get it, things change! Here’s a clear breakdown of how order cancellations work at Krsnr:

Cancellation Before Shipment:

  • Full Refund: No worries, cancel your order completely before it ships and get a full refund.
  • Partial Cancellation: Need to ditch a few items? No problem, cancel specific items within your order before they’re shipped.

Cancellation After Shipment:

  • Return for Refund: If your order has already sped off, you’ll need to return it to get a refund. Check out our Returns Policy for the details (link to Returns Policy here).

Pre-Order Cancellations:

  • Cancel Anytime Before Shipment: You’re free to cancel your pre-order before the item ships.
  • Return for Refund After Shipment: If it’s already on its way, just send it back for a refund when you receive it.

How to Cancel:

Ready to cancel? Contact our friendly Customer Service team with your order number for a smooth cancellation:

Restocking Fees:

Heads up! There might be a restocking fee for orders that have already been shipped and then cancelled.

Confirmation and Refund:

Once we process your cancellation, you’ll get a confirmation email. We’ll then issue a refund to your original payment method.

Contact information

Website name: KRSNR

Company name : MICHITA VINA CO., LTD

Tax code: 0107764872

Tel: (+84) 84 298 6966

Email: support@krsnr.uk

Address: No. 3, Lane 115 Nguyen Khang, Yen Hoa Ward, Cau Giay District, Hanoi City 100000, Vietnam

Facebook: Krsnr

Contact hours: MON-FRI | 9AM-5PM | GMT+7