No products in the cart.
Exchange Policy
Need to exchange an item? No problem! Here’s how:
Before Your Order Arrives:
- Change Your Mind? Contact our customer service team to modify your order (like size, color, or even a full cancellation).
After Your Order Arrives:
- Exchange It: Follow our Returns Policy to return the item you want to exchange.
- Place a New Order: Once your return is processed, place a new order for the item you want.
Specific Item Exchange:
- Contact Us: Let our customer service team know your order number and the items you want to exchange.
- Return the Original Items: Follow our instructions for returning the original items.
- Place a New Order: Once we’ve processed your return, order the replacement items.
Pre-Order Exchanges:
- Before Shipping: Contact our customer service team to discuss your options.
- After Shipping: Follow our Returns Policy for a smooth exchange.
The Exchange Process:
- Notification: We’ll let you know via email when your exchange is processed.
- Refunds/Adjustments: Any necessary refunds or adjustments will be issued to your original payment method.
A Few Things to Keep in Mind:
- Shipping Costs: You may be responsible for return shipping costs, unless the item is faulty or incorrectly described.
- Restocking Fees: In some cases, there might be a restocking fee. Check our detailed return and exchange policies for more info.
Contact Information
Website name: KRSNR
Company name: MICHITA VINA CO., LTD
Tax code: 0107764872
Tel: (+84) 84 298 6966
Email: support@krsnr.uk
Address: No. 3, Lane 115 Nguyen Khang, Yen Hoa Ward, Cau Giay District, Hanoi City 100000, Vietnam
Facebook: Krsnr
Contact hours: MON-FRI | 9AM-5PM | GMT+7