Refund Policy

We want you to be happy with your purchase! If for any reason you’re not satisfied, we offer a 30-day refund policy. Here’s a breakdown of what you need to know:

What can be refunded?

Most unused, unworn items in their original packaging with all tags attached.

If an item is faulty or incorrectly described, you can still get a refund even if it’s been used or opened.

What can’t be refunded?

  • Gift cards
  • Sale or discounted items (unless faulty or incorrectly described)
  • Personalized or custom-made items (unless faulty or incorrectly described)

How to request a refund:

Contact us within 30 days of receiving your order. You can reach us by:

After we receive your request, we’ll review it based on our policy.

If approved, you’ll receive a return authorization with instructions on how to return the item(s).

Returning the item(s):

Carefully repack the item(s) in their original packaging.

Ship the item(s) back to the address provided in the return authorization.

Once we receive the returned item(s):

We’ll inspect them to ensure they meet the refund criteria.

If approved, we’ll process a full refund to your original payment method within 14 days. (Please note: It may take additional business days for the refund to appear in your account, depending on your bank or payment processor.)

Who pays for return shipping?

  • You are responsible for return shipping costs unless the item is faulty or incorrectly described.
  • We will cover the return shipping costs for faulty or incorrectly described items.
  • Original shipping charges are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us immediately (within 48 hours) at support@krsnr.uk and include photos of the damage.

We’ll arrange a replacement or a full refund, including the return shipping costs.

Refund Processing Time:

After your return is approved, it may take up to 14 days for the refund to be processed to your original payment method.

We hope this clarifies our refund policy! If you have any questions, please don’t hesitate to contact us.

Contact information

Website name: KRSNR

Company name : MICHITA VINA CO., LTD

Tax code: 0107764872

Tel: (+84)84 298 6966

Email: support@krsnr.uk

Address: No. 3, Lane 115 Nguyen Khang, Yen Hoa Ward, Cau Giay District, Hanoi City 100000, Vietnam

Fanpage: Krsnr

Contact hours: MON-FRI | 9AM-5PM | GMT+1